The smart queue management system
for general practitioners

No more queues in the waiting room
Comply to the guidelines for the corona virus epidemic

Qathome customers: University of Pisa

Here is why you should try it

Comply to the guidelines for the corona virus epidemic

Thanks to QatHome you can allow your patients to keep distance between each other whithout being in the waiting room.

Empty your waiting room!

QatHome ('Queue At Home') is the newest queue manager that allows to reduce the number of people in your waiting room. QatHome allows to see the queue from any smartphone! It can be useful to keep the distance between people that are waiting.

Improve your service

With QatHome you are offering the best possible service to your patients and its as simple as a standard queue management system. Your employees will also benefit from a less crowded work environment, offering a better service to your patients.

Not only for general practitioners

QatHome can work eveywhere and the local server can be fully customized.

I set up a kiosk with 130€ and my patients love it.

General practitioner, Bari, Italy Tiziano Dalfino

QatHome is very easy to use for me and for our patients, young and old.

Welcome desk employee, general practitioner, Pisa, Italy Chiara Marchetti

Frequently Asked Questions

To get in line insert in the address bar the complete address that you find on the ticket or that was given to you by your doctor, for example:
If you don't remember the exact address then go to the homepage, clik on 'Take a ticket' and and look for the name of the place where you want to queue, for example look for 'Smith' to see the queue at doctor Smith, clik on the search result and finally clik on 'Get in line now' to take a number
Click on Register chosing the option 'To manage a queue'. After the registration you will have access to your own queue manager, and you will be able to try all our features. For example, you will be able to choose the web address where your users can check the queue status and, if you wish, you can allow your users to take the ticket online. Check out our products page to find the best price and the best printer for your needs.
QatHome (Queue AT HOME) is the last evolution in queue management. Here are its main advantages:
QatHome reduces the number of people in the waiting room, providing a more relaxed work environment and improving the customer service:
QatHome dramatically reduces the line of people that is sometimes out of the entrance before the opening hours.
QatHome offers much more, such as multiples queues, remotely enabling or disabling the printer, the possibility of knowing the name of the next users in line..
Register now to discover all our features.
On big queues QatHome reached average online queuing up to 37% with daily peaks of 49% , thus significantly reducing the number of people in the waiting room. QatHome reduces almost to zero the number of people that may be waiting outside the entrance before the opening hours.
If you use QatHome the vast majority of your patients will be happy, however some old patients (very few actually) might be dissatisfied because they feel that they can't check the queue online as easily as the young patients. Expect many of your patients to thank you for using QatHome.
Queue management with classical paper tickets, for example at a doctor's practice:
- The first patient arrives, the secretary gives a paper ticket 'number 1' and asks to the patient to wait in the waiting room. The patient must wait all time in the waiting room.
- The second patient arrives, the secretary gives the number 2 and asks to the patient to wait in the waiting room. The patient must wait all time in the waiting room.
- Etc.. etc..
- Then the doctor (or the secretary) clicks on 'Next' and calls the user number one, number two, and so on..
For example at a doctor's practice:
- The first patient arrives, option 1) the patient takes the ticket from the printer, option 2) the secretary clicks on 'Add a user in line' and writes down the number to the patient.
The patient is free to go out and he can check in real time how many people are before him.
- The second patient is at home and wants to see the doctor. He goes on to check the queue and, if allowed, he takes number 2.
The patient waits at home, checking the queue from his pc/smartphone.
- Etc..
- Then the doctor (or the secretary) clicks on 'Next' and calls the next user. The patients see in real time who is the last called.
QatHome is already used by several doctors in Italy and by the University of Pisa for the admission queue where there are more than 600 people per day.
QatHome is extremely easy to use, it takes one click to call the next and one click to add a user in line.
QatHome does not increase the number of no-shows. Manual no-show conuting in our offices results in 16.7% to 19.5% of no shows. This has to be compared with a 25% in conventional queues of similar length based on paper tickets.
Together with the number on the smartphone, the user has a unique control code that can be checked by the employee at the desk. With QatHome it's impossible to cheat.
QatHome is perfect for all kind of users. The conventional ticket paper is available to all those users that don't have an internet connection. The paper ticket can be issued manually from the front desk employees or automatically from our kiosk.
Yes, with QatHome your are free to manage your queue as you like. You can switch on and off the online ticket avalability at any time. Even when the online ticket is not available, your users will be able to check the queue from their smartphone and wait wherever they want, maybe at the food court nearby.

More questions?

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